MachuPicchu.World

Complaints Book

Libro de Reclamaciones virtual

Provider: Health Care Provider S.A.C. · RUC 20604159165 · Av. Javier Prado 2965, San Borja, Lima, Peru · machupicchu.world

Use this form to file a formal complaint about a purchase or about our service. You will receive a copy by email with its number, and we will answer within 15 working days. For anything urgent during your trip, WhatsApp +51 924 184 566 is faster.

1. Your details
2. What you bought
3. Your complaint

Filing a claim does not prevent you from using other dispute-resolution channels, and it is not a prerequisite for filing a complaint with INDECOPI.

The provider must answer the claim within a non-extendable period of fifteen (15) working days.