Terms & Conditions
Last updated: 8 October 2026
These are the conditions for every purchase on machupicchu.world. In short: Machu Picchu entrance tickets are issued by Peru's Ministry of Culture for a fixed date, time and traveler, and once a ticket or service has been issued it cannot be changed or cancelled. The conditions for each product are in section 7, and if we cannot provide something you paid for, you get that money back (section 8).
1. Who we are
machupicchu.world is operated by Health Care Provider S.A.C., RUC 20604159165, registered address Av. Javier Prado 2965, San Borja, Lima, Peru, with its team in Cusco.
We book Machu Picchu entrance tickets and travel services on your behalf: we buy them from Peru's Ministry of Culture and from the companies that run each service, in each traveler's name, and send them to you.
2. What these terms cover
They apply to every purchase on this site: Machu Picchu entrance tickets, the 2-Day Tour, the guide, and the services you add in Mi Tour or book on their own (train, bus, transfers and tours). The person who pays accepts them on behalf of everyone in the booking.
3. The operators' own rules
Each ticket or service is provided by its operator: the Ministry of Culture for entrance tickets, Inca Rail or PeruRail for trains, Consettur for the bus up to Machu Picchu, and the local companies we work with for transfers and tours. Their rules apply as well, for example entry times, luggage limits on the train and identity checks. Where an operator's rules differ from ours, theirs apply to the service they provide.
4. Prices and payment
- Prices are in US dollars, per person, and already include the card payment fee (5%).
- Paying with PayPal costs more, because its fee is 7.25%. The payment page shows the new total before you pay.
- Citizens of Peru, Bolivia, Colombia and Ecuador pay the Andean Community fare, applied from each traveler's passport country.
- The total on the payment page is the amount charged. Your bank may add its own currency-conversion or foreign-transaction charges.
- Payment is made in full when you book. Payments are processed by Izipay and PayPal; we never see or store your full card number.
- Train fares are taken live from the operator when you choose a departure and are held for 30 minutes while you pay.
5. Traveler details
Tickets are issued in each traveler's name with their passport or ID number, exactly as you enter them. The document shown at the entrance, on the train or on the bus must match. Please check every name, document number and date before paying: a ticket issued with the details you gave us cannot be corrected or reissued, and errors in those details are not refundable.
6. Confirmation and delivery
When your payment goes through we confirm the booking by email. Entrance tickets arrive as a QR code by email, and services appear in your Mi Tour itinerary. If something has not arrived, check your spam folder and write to us before your travel day.
7. Changes, cancellations and refunds
Once a ticket or service has been issued, it cannot be changed or cancelled and is not refundable. A booking cannot be modified: to change something, the original booking is cancelled under the conditions below and a new one is made at the price of that day.
| What you bought | Conditions |
|---|---|
| Machu Picchu entrance tickets | Issued as soon as your payment goes through, so they cannot be changed, cancelled or refunded. Each one is for one date, entry time and traveler, and cannot be transferred to another person. |
| 2-Day Tour | With at least 72 hours' notice you can cancel for a $120 penalty per person and get the rest back, or change the date for $30 per person. With less notice there is no refund and no change. Train and bus tickets inside the tour are not refundable once issued. |
| Train, bus, transfers, tours and guide | You can cancel until we issue the ticket or book the service with the operator: we refund what you paid minus the payment fee, which is not returned to us. Once issued or booked, it cannot be changed or cancelled. |
8. If we cannot provide what you paid for
- If we cannot issue a ticket or service you paid for, for example because it sold out before we could buy it or the operator could not provide it, we refund what you paid for it in full.
- If only part of a service or booking is not provided, the refund covers the value of that part.
- If we offer you an alternative and you take it, no further refund is due for that item.
- The refund is never more than what you paid for the item not provided.
- If something you booked is late or does not show up, tell us right away by WhatsApp or phone, so we can try to fix it in time.
9. Closures and events beyond our control
If the Ministry of Culture or an operator cancels a visit or a service because of strikes, landslides, weather, health emergencies or government closures, we pass on to you whatever refund or change they grant, minus payment fees we cannot recover. We cannot refund or compensate beyond what the operator returns.
10. Entry times and missed services
Entry times are set by the Ministry. There is a strict 30-minute grace period after the time printed on the ticket; after that, rangers may refuse entry. Missing an entry time, a train, a bus or a pick-up counts as a no-show: there is no refund or change. For transfers, give us your flight or train details and your hotel when you book.
11. Rules at the sanctuary
Machu Picchu is a UNESCO World Heritage Site and the Ministry's rules apply: no drones, tripods or flags, no touching or climbing the walls, no leaving the marked route and no plastic bottles inside the site. Rangers can remove visitors who break them, without a refund, and serious damage to the site is a crime under Peruvian law.
12. Complaints
If something goes wrong during your trip, tell us right away by WhatsApp at +51 924 184 566 or at team@machupicchu.world, so we can try to fix it while you are there. We reply within 24 hours, usually much sooner.
You can also file a formal complaint in our Complaints Book (Libro de Reclamaciones). We answer within 15 working days.
13. Payment disputes
If you see a charge you don't recognize or think is wrong, write to us first and we will correct it directly. If a payment is reversed through your bank, the tickets and services paid with it may be cancelled.
14. Our liability and travel insurance
We book tickets and services; we do not run the sanctuary, the trains, the buses or the roads. We are not responsible for altitude sickness, injuries on the trails, transport delays, strikes, weather or the loss of personal belongings. Where we are responsible, our liability is limited to the amount paid for the booking. We recommend travel insurance that covers cancellations and medical costs.
15. Your data
We ask only for what we need to issue tickets and take payment: the buyer's contact details and each traveler's name and document number. We share them only with whoever needs them to provide the service: the Ministry of Culture, the train, bus and transfer operators, and Izipay or PayPal for the payment. We email you about your booking and, after your visit, may ask for a review. We never sell your data. If you ask for a seat alert, we keep only your email, until we send the alert or its month is over. To see or delete your data, write to team@machupicchu.world.
16. Changes to these terms
We may update these terms. Your booking is governed by the version published on this page when you paid; the date at the top shows the latest update.
17. Applicable law
These terms are governed by the laws of Peru, including its Consumer Protection and Defense Code. Disputes will be settled by the competent courts of Peru, unless the mandatory consumer law of your country of residence says otherwise. You can also turn to INDECOPI, Peru's consumer protection authority.
18. Contact
WhatsApp +51 924 184 566 · team@machupicchu.world · Health Care Provider S.A.C., RUC 20604159165.