Machupicchu World
Loading…
Help center
Frequently Asked Questions
Verified answers about Machu Picchu tickets — from circuits and entry rules to refunds and what to pack. Can't find what you need? Contact our team →
Tickets & Circuits
7 questionsPeru's Ministry of Culture splits Machu Picchu into 3 official one-way circuits with 10 sub-routes total. Circuit 1 (High) climbs to the Sun Gate and offers the most complete panoramic view (~1.5h). Circuit 2 (Classic) is the iconic cultural route covering the Temple of the Sun, Intihuatana stone, and the postcard viewpoint (~2.5h). Circuit 3 (Royal) focuses on the lower terraces, llama zone and Guardhouse (~2h). Add-ons like Huayna Picchu, Montaña or Huchuy Picchu extend total time to 4–5h.
For most first-time visitors we recommend Circuit 2A Classic — it covers the iconic photo viewpoint, the Temple of the Sun, the Sacred Rock and the most photographed Inca structures. If you want the panoramic view from above, Circuit 1C Sun Gate is the postcard angle. If you want to hike a mountain, Circuit 1A Montaña (steeper, 1.5h up) or Circuit 3A Huayna Picchu (more vertical, sells out fastest) are the classics.
No. Each circuit is one-way only, and re-entry is not allowed once you exit. If you want to see more of the citadel, buy two separate tickets for two different days.
Circuit 1: ~1.5h · Circuit 2: ~2.5h · Circuit 3: ~2h. If your ticket includes Huayna Picchu, Montaña Machu Picchu, Inca Bridge, Huchuy Picchu or the Sun Gate hike, plan for 4–5 hours total. The Ministry of Culture sets a minimum visit time of 2h30 when accompanied by a guide.
No. They're two separate peaks. Huayna Picchu (Circuit 3A) is the dramatic conical mountain you see behind the citadel in every postcard — shorter but steeper hike, very limited tickets. Machu Picchu Mountain / Montaña (Circuit 1A) is the taller peak on the other side — longer but less vertical, panoramic 360° views at the top.
Huayna Picchu and Montaña Machu Picchu often sell out 2–3 months in advance, especially May–September (dry season). Standard Circuit 2 tickets usually have availability 2–4 weeks ahead. For dry-season weekends and holidays, book as soon as your dates are confirmed.
Starting January 1, 2026, the Inca Trail permit no longer includes the citadel entrance. You now need two separate bookings: the trail permit and a Machu Picchu ticket for the day you arrive at the gate. Both are capacity-controlled.
Booking & Payment
6 questionsWe accept Visa, Mastercard, American Express and PayPal through a 256-bit SSL-encrypted gateway. All charges are processed in USD.
Your QR ticket arrives by email in under 2 minutes after payment confirms. If you don't see it, check your spam folder. The email comes from tickets@machupicchu.world.
No. The Ministry of Culture requires the passport number on every ticket, and the document you present at the gate must match exactly. If your passport is in the renewal process, wait until you have the new number before booking.
Yes — but every passenger needs to provide their own passport number, full name and date of birth. The lead traveler's email receives the QR codes and serves as the contact for any changes.
Yes. After completing your booking, reply to the confirmation email with your billing details (company name, tax ID, address) and we'll send a formal invoice within 48 hours. You can also email team@machupicchu.world directly.
The base ticket price is the same — set by Peru's Ministry of Culture. We add a small booking fee for guaranteed availability, English-language support, instant QR delivery and flexible cancellation. The official platform sells in Spanish, accepts only some international cards, and tickets sell out faster there.
Visiting Machu Picchu
8 questionsMay and September are the most balanced months — dry weather, manageable crowds, available permits. The dry season runs April–October (peak: July–August, less than 60mm of rain monthly, 12–20°C). The wet season runs November–March with frequent afternoon storms — mornings are usually clear and there are fewer tourists.
For the famous misty sunrise photo, choose the 6:00 AM entry. For warmer weather and softer light, 10:00–11:00 AM. To avoid crowds and catch the afternoon light, 1:00–2:00 PM. The entry window is hourly and you have a strict 30-minute grace period after your printed time — miss it and you may be denied entry.
The standard route is: Cusco/Ollantaytambo → train to Aguas Calientes (Machu Picchu Pueblo) → Consettur shuttle bus (~25 min) → entrance gate. Trains are operated by PeruRail and Inca Rail. The Consettur bus costs ~$24 USD round-trip and runs every 10 minutes from 5:30 AM.
Machu Picchu sits at 2,430m (7,972 ft) — much lower than Cusco (3,400m). Altitude sickness at the citadel itself is uncommon. The recommendation is to spend 2–3 days in Cusco or the Sacred Valley first to acclimatize before any trekking. Stay hydrated, eat light, and consider coca tea — locals swear by it.
Bring: passport (the same one used at booking), printed or screenshot of QR ticket, sunscreen, hat, water bottle (refill at the gate), comfortable hiking shoes, light rain jacket, insect repellent. Bag must be max 40 × 35 × 20 cm. Don't bring: umbrellas (use rain ponchos), tripods, drones, large bags, high heels.
Outside food is technically not allowed inside the citadel — only sealed water bottles. In practice, small snacks in your daypack are tolerated. There are no restaurants or restrooms inside the citadel — use the toilets at the entrance before going in. A cafeteria and lockers are available next to the gate.
Machu Picchu has uneven Inca stone surfaces, hundreds of steps and steep paths across all circuits. Circuit 3 (Royal Route) is the shortest and least steep but still has stairs. Wheelchair access is very limited. For visitors with mobility concerns, we recommend Circuit 3 with extra time and a guide for support.
No — there are no restrooms inside the citadel. The toilets are at the main entrance (small fee, ~1–2 soles). Use them before entering, since re-entry is not allowed once you start your circuit.
Cancellations & Changes
5 questionsTickets issued by the Ministry of Culture are non-refundable once delivered. If you contact us at least 72 hours before your visit, we'll request the Ministry's partial refund (30% of ticket value, 70% penalty) on your behalf. Refunds go to the original payment method and take ~30 days.
You can reschedule up to 24 hours before your visit, subject to availability and a small service fee. Same-circuit, same-passport changes are processed within a few hours. After the 24-hour window, no changes are possible.
You have a strict 30-minute grace period after your printed entry time. After that, rangers may deny entry — no refund and no rescheduling unless you can prove force majeure (train delay with proof, medical emergency).
No. Tickets are non-transferable and tied to the passport number on the booking. The passport at the gate must match the one on the ticket.
Train delays caused by PeruRail or Inca Rail are typically accepted as force majeure if you arrive with a delay slip from the operator. Contact us at team@machupicchu.world or +51 924 184 566 as soon as you know about the delay and we'll coordinate with the gate, but same-day re-slotting is not guaranteed.
Rules & Documents
7 questionsYes — mandatory. Bring the exact same passport used for the booking. If the number doesn't match, you can be denied entry. Peruvian nationals can use DNI. Children under 18 can use a birth certificate.
Official Ministry of Culture rules state an authorized guide must accompany visitors for the full circuit (max 16 per guide, minimum 2h30 visit). In practice, enforcement varies. We strongly recommend hiring a guide — it dramatically improves your visit and removes the risk of being turned away at the gate.
Under 3: free (still requires a passport for entry). 3 to 17: child rate (~37% off adult). 18+: adult rate. Children under 8 must be supervised constantly — cliff edges and uneven terrain throughout the circuits.
Prohibited: drones (without MoC permit), tripods, extended selfie sticks, umbrellas (use ponchos), bags over 40×35×20cm, alcohol, drugs, animals (except service dogs), high heels or hard-soled shoes. Free luggage storage available at the gate and at Aguas Calientes.
Yes — handheld photography and video is fully allowed across all circuits. What's banned: tripods, drones (unless authorized), extended selfie sticks with ground bases, professional gimbal stabilizers. Phones, regular cameras, GoPros and short handheld selfie sticks (without ground base) are fine.
Yes. Rangers patrol every circuit, carry radios, and have authority to remove visitors for rule violations — going off-trail, attempting re-entry, drone use, vandalism. Removal ends your visit with no refund.
No formal dress code, but no high heels or hard-soled shoes (slip risk on Inca stone), no traditional costume photo shoots without MoC permit. Layers are key — mornings are cold (~8°C), midday warms up (~20°C), and rain can hit fast even in dry season.
Still need help?
Our team responds within 4 hours, 7 days a week. We speak English & Spanish.